If your app has social networking services or user-generated content, it must include moderation tools that will offer the ability to filter and report inappropriate content as well as block abusive users. This is a stipulation set by Apple if you are to publish a networking app on their App Store.
We have already provided these functions within your settings as simple tick boxes to turn on or off these options. You can simply activate the Moderation component by going to BuddyBoss > Components > Moderation. Watch the tutorials below to learn how to moderate members, groups, and content in your BuddyBoss Platform after you activate the moderation component.
Blocking Members
Why Use Moderate Members Feature?
There could be different types of people in your community. Some may bother or harass other members without any reason. To identify those users and take action against them BuddyBoss is offering you the Moderate Members feature. It allows members to block each other, and report inappropriate content to be reviewed by the site admin. Let’s see how easily your users can do this. The whole decision will be upon you in this member moderation in the community.
Configure Moderate Members Feature
- Go to BuddyBoss – Components – Moderation. Click on the Activate button to use this feature. Now hit the Settings of Moderation.
Here you will see two moderation areas- Member Moderation and Content Reporting. We will work on the first one.Tick the boxes of
- Member Blocking: Allow members to block other members
- Member Reporting: Allow members to report other members
- Auto Suspend: This option is for both blocking and reporting. You can set after how many blocks or reports the member will be auto suspended. For example we have set the limit to 2 times.
- Email Notification: Notify administrators when members have been automatically suspended
Don’t forget to press the Save Settings button.
If you now go to a member’s profile you will see a Block button, click on it.
A popup will appear and describe what this blocking means to you.
After that, go back to the backend and click on Moderation under BuddyBoss. You will see the list of blocked members there. As an admin you can suspend the blocked users from this section.
When a member gets blocked 2 times he/she will be on the Suspended list. Suppose, here Luna got suspended.
If you click on View Reports under the name of a blocked member, there will be the names of the users who have blocked this person with time and date. You can save her by clicking the Unsuspended Member button.
Now, when Luna will try to login to the community she will get the suspension message.
- In any group message, the text of the suspended member will not be shown and the profile will disappear from the community.
You can even block members from a group message. Just hit on the 3 dots, a tiny bar will appear, where you will see Block a member button. A popup will appear with all the people of the group. If you click Block, the block confirmation message will be shown to you like before.
So, in the group message you will see the person as a Blocked Member.
- Administration should get notified when someone gets suspended automatically. From the left sidebar press on Emails. For the easy navigation of the users, there are ready made email templates. You can find associated emails by using the search feature as you can see I searched ‘Suspended’ and BuddyBoss finds any email templates associated with that word!
If you click in the template you will see the Subject Line and Email Content. Go down below you will find Plain Text Email Content as well.
- Do you want to deactivate the Moderation feature? Well, click on the Deactivation of Moderation. You will get this from where you have activated the feature (BuddyBoss- Component). Later on you will have a warning Notice. Because after deactivating Moderation all the suspension and block will be dismissed.
- Let’s moderate the Member Reporting option. If a member observes another member is in violation of one of your reporting categories, they can report them to site administrators. Here, we can modify the Reporting Categories. Just like the image below, click on the link from Moderation Settings.
In BuddyBoss, multiple categories of reporting are built-in. Furthermore, you can create new ones according to your preference. Fill the field of Name, Description, mention when the report will show- Content/ Members/ Content & Members. Finally don’t miss out on pressing the Add New Category button. You can edit the existing reporting categories as well.
Here, Spam is added as a new Reporting Category.
Let’s apply the Spam and Harassment Category for reporting.
Now, click on the Report Member button from a member’s profile.
A popup will ask you why you are reporting this member. Select the category and press on the Report button.
After that, see the reported member list details navigate to the Moderation – Flagged Members – Reported.
That’s it. This is how you can moderate community members with easy navigation.
Report Content
Why Use Report Content Feature?
In your network people could post comments, photos, replies, documents and many more components which are disturbing to other members. With this feature, you can enable the members to report the post they don’t like in the community. This will filterize your group members and eliminate bad contents without any effort. Let’s see the way together.
Configure Moderate Members Feature
As before this is only available when you have the ‘Moderation’ component activated.
- Go to BuddyBoss – Components – Moderation. Click on the Activate button to use this feature. Now hit the Settings of Moderation.
Here you will see two moderation areas- Member Moderation and Content Reporting. We will work on the second one. Let’s activate the content reporting for Activity of the community by ticking the Activity box. Here, you can set after how many reports the activity will be auto hidden. For example we have set the limit to 2 times. Don’t forget to press the Save Settings button.
Now, if you go to the network and click on the 3 dots of any post, you will see the Report Post button there.
After clicking on it a popup will appear with a bunch of reporting categories- Harassment, Misinformation, Suspicious, and other options. To report the post you have to select any category and hit the Report button.
- An amazing factor in Content Reporting is, you can change, delete and add categories in your community. And doing that is easier than you think. To do so, click on the Manage which is linked under Reporting Categories.
See the existing Reporting Categories.
Here, if you click on the Reported Content you will see every possible detail like- content owner, content type, reported time, etc. Adele’s post has been reported 2 times that’s why the post is automatically hidden. As an Admin, you have the authority to Unhide the post or Suspend the owner to take action against the member.
- Let’s get back to the Settings of Moderation. Tick the other content boxes (Activity Comments, Groups, Standalone Forums, etc.) to see how to report other options.
If you want to get email notification after any content got hidden automatically then tick the Email Notification.
- Administration should get notified when content has been automatically hidden. From the left sidebar press on Emails. For the easy navigation of the users, there are ready made email templates. You can find associated emails by using the search feature as you can see I searched ‘Hidden’ and BuddyBoss finds any email templates associated with that word!
If you click in the template you will see the Subject Line and Email Content. Go down below you will find Plain Text Email Content as well.
- Now, first report any comment that you don’t like. The process is the same like other reporting. Click on the 3 dots, Report Comment button will appear, hit on that as well.
Report Standalone Forum.
Report any group you feel is inappropriate.
This procedure is the same for the other type of contents.
- Do you want to deactivate the Moderation feature? Well, click on the Deactivation of Moderation. You will get this from where you have activated the feature (BuddyBoss- Component). Later on you will have a warning Notice. Because after deactivating Moderation all the suspension and block will be dismissed.
Related Material
In this video tutorial, you will learn how to configure the moderation component to provide the ability for your members to report user-generated content that they find inappropriate.
